Most Realtors do business as if they will never see or hear from those clients again!  Because they have that mindset, oftentimes customer service slips or discrepancies appear... they just want to get that deal done and move on to the next one.  They never build trust with that client and they are typically afraid of "losing them" to another Realtor so they "have to get the deal done fast, regardless of the consequences". 

Our way of doing business is to think of our relationship with a client as a long-term association... not for just one transaction.  Our team works hard to prove ourselves to our clientele...that we have their best interests in mind... and they in turn give us their loyalty. Because of this different mindset on both sides, the pressure is off!  We are willing to work with our vendors and purchasers for as long as they need to in order to make them feel comfortable with the home buying or selling process.

We tell the truth and live with the consequences.  Again and again we've found that people prefer to work this way.  Our concern is about our clients' well being, their goals and what is best for them always!  We never pressure someone to sell now or buy now or to do anything that is NOT according to his or her schedule... it MUST be what's best for our client!  And if you think about it, that's why we get so much referral business...it comes full circle!

A very high percentage of our business comes to us by way of referral... friends, past clients, friends of past clients and even other Realtors from across America. Because these people have dealt with us in the past, and have seen first-hand the high level of service and commitment we provide to our clients, there is a very high level of trust.  That means:  trust in our integrity, in our level of skill and market knowledge to do the best job possible and in our commitment to put the needs and requirements of our clients first!

Our team now bases our business on a By Referral Only basis.  This means that if we provide our clients with the high level of service that they deserve and require, we expect that our clients will refer their friends and acquaintances to us.  After all, IF it's in the best interest of those new buyers and sellers to have us be their real estate consultants and advisors for life too, why wouldn't they refer us?

What's in it for us if you don't decide to do anything right now?  We will always be here for you if you need our assistance... so we ask for your long-term loyalty and support.  You know you can always count on us to give you unbiased, professional advice.  We want you to become our client for life.... By logical extension, if you are committed to using our services sometime, it stands to reason that you would want your friends to enjoy the same professional, personal service.  And that's how we all win... by perpetuating the circle of referrals, we can spend more of our time counseling clients and making sure that their every need is met.

Our goal has always been to do 100% of our business By Referral Only... with referred people who trust our skills and counsel immediately.  We do from time to time, however encounter people who call us because they have seen our signs or they have read our marketing presentations.  They often don't know us and lump us in with the rest of the Realtors out there.

The question always is... how can we show people that we aren't like the rest of the pack?  That our skills, knowledge, counseling ability and commitment put us in the TOP 0.01% of our profession across America?

One of the best ways to have potential new clients learn more about us is by reading about or talking to other people who have enjoyed our services.  We have set up several Happy Client Lists with names and phone numbers of past clients who we helped to either buy or sell a home.  People on those lists have graciously agreed to take your phone calls and answer any questions you might have about us.  We have also received many testimonial letters that we will make available to you.  We recognize that people feel better when they learn that other people have had good experiences with us.  These lists can be obtained by calling our office at 215-576-8666.

A second way we differentiate ourselves is by offering guarantees of service with a consequence to us if we don't perform for you as promised.  We have several distinct guarantees for purchasers and vendors, which raise the "bar" of quality to which everyone who is in a service business should aspire.

Many times unfortunately, when an agent lists a home, the owner may not hear from them for several weeks... sometimes not until the listing needs to be reduced or renewed.  And often if the owner objects and tries to cancel the listing, the agent refuses to cooperate.  We don't believe that this is the proper way to do business! We offer two main guarantees that remove this risk from the owner and put the responsibility of providing good service back to the Realtor where it belongs.
 

Here's what we guarantee!!!

Once you realize that we won't be pressuring you into doing anything that you don't want to do, there's a major turning point in our relationship, trust has been established between us!  You will be more open with us, more revealing about what really concerns you and that, in turn, allows us to better counsel you and to give you some excellent advice.

How do you "sign on" to this lifetime program?  A handshake is sufficient. We know you are honest people with integrity, just like us.  We want to do business with people like that and we know that you do too!

Wouldn't YOU like to be a member of our" Clients for Life" program?  We strive to be your resource center' for real estate, and even personal matters.  We've used the services of many businesses and professionals during the years and can recommend excellent ones to you.  Don't take the risk of using someone who isn't recommended to you... call us first!